2-Year Accident & Breakdown Protection (Smartphones & Tablets)

12-Month Warranty

14 Days Free Returns

2-Year Accident & Breakdown Protection (Smartphones & Tablets)

Price Included VAT

Free Expedited Delivery (2-4 Working Days)

£80.00

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Free UK Delivery

Free Return

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All Prices incl. Taxes

Smartphone and Tablets Warranty Policy

1. Warranty Coverage:

- Our company warrants smartphone & Tablets against defects in materials and workmanship under normal usage and accidental damage, cracked screens & liquid Spills for a period of 2 years from the date of purchase. This warranty is non-transferable and covers only the original purchaser.

2. Warranty Claims:

- To make a warranty claim, the purchaser must provide proof of purchase (receipt or invoice) showing the date of purchase and the serial number of the products.

- Warranty claims can be made by contacting our customer service department through email, phone, or our website. Our customer service representatives will guide you through the process.

- A one-time claim may be made within the 2-year warranty period

3. Warranty Exclusions:

This warranty does not cover damage or defects resulting from:

- Unauthorized modifications or repairs.

- Use of accessories, batteries, or chargers not provided or recommended by our company.

4. Warranty Remedies:

- If a defect covered by this warranty is discovered during the warranty period, our company will, at its discretion, repair or replace the product with free of charge.

5. Limitation of Liability:

- In no event shall our company be liable for any incidental, consequential, or indirect damages arising out of the use or inability to use the smartphone, even if advised of the possibility of such damages.

6. Warranty Service:

- The purchaser is responsible for shipping costs incurred when returning the smartphone for warranty service.

7. Modifications to the Warranty Policy:

- Our company reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.

WHERE DO YOU DELIVER TO AND WHAT ARE YOUR SHIPPING COSTS?

Standard Delivery

Delivery Time: 4-6 Working Days

Charge: Free

Expedited Delivery

Delivery Time: 2-4 Working Days

Charge: £60.00 (Some items may be free of charge. Please check the delivery fee when you checkout.)

CAN I TRACK MY ORDER?

Once your order is on its way, you will receive a dispatch email with a link to track your order (UK only). You can track your order by logging into your account here

FREE DELIVERY OFFER

We offer FREE UK delivery on full priced products. Excluding selected items.

Dealmonday reserve the right to end this offer without any notice.

ARE THERE ANY EXCLUSIONS TO NEXT DAY DELIVERY?

Next Day isn't available on some products and excludes AB30-AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10 and BFPO' postcodes.Orders on Sunday, prior to 12.30pm may also be restricted in some locations and incur an additional 1 working day for delivery. This will be notified at the point of checkout.

WHAT IF I PLACE AN ORDER FOR MORE THAN ONE ITEM BUT ONE ISN'T AVAILABLE FOR NEXT DAY DELIVERY?

We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:

Any available item will be sent Next Day and you'll receive your dispatch email for this.
Should an item become unavailable for Next Day, we'll email you to advise of this and have any remaining item that's available sent by standard delivery. You'll be emailed as soon as this is shipped and we'll also refund your postage costs.
Should the item no longer be available to ship, we'll send you an email to advise what we have been able to send and what we haven't. You won't be charged for any item that we haven't shipped and we'll also refund your postage.

WHY IS THERE AN ITEM ONLINE BUT I CAN'T SELECT NEXT DAY DELIVERY FOR IT?

We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:

We are unable to offer Next Day to any of the following postcodes - AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10, BFPO.
If the item is only available for shipping from a store location.
If your delivery location is out with the UK.

HOW WILL I KNOW IF AN ITEM IS AVAILABLE FOR NEXT DAY DELIVERY?

Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you. It's at this point you'll be able to see if your item is available for Next Day delivery.

DO YOU DELIVER TO BPFO OR PO BOX ADDRESSES?

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses.

HOW WILL MY ORDER BE DELIVERED?

Your order will be delivered by Royal Mail, Yodel, Hermes and DPD depends on the order value and your delivery location.

HAS MY ORDER BEEN DISPATCHED YET?

When we dispatch your order, we will send a dispatch confirmation email to let you know your orders are on their way. If you have not received this email after 4 working days you can Email or Whatsapp us and we'll be happy to help resolve this for you.

CAN I SHIP TO AN ALTERNATIVE ADDRESS?

You can choose to get your orders delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

DO I NEED TO SIGN FOR MY ORDER?

All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.

WILL I NEED TO PAY DUTY ON MY DELIVERY?

Orders shipped to United Kingdom will not charged by any duties. Orders shipped to certain countries will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.

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At Dealmonday, we strive to provide the best customer experience and ensure that our customers are satisfied with their purchases. Please take note of the following warranty policy guidelines:

Authorized Returns within 14 Days (Dead on Arrival):

If you encounter any issues with a product, we are more than happy to accept authorized returns within 14 days (Dead on Arrival) of receipt for most items. This allows you to promptly address any concerns and receive a suitable resolution.

Warranty Coverage after the 14-Day Return Period:

Once the 14-day return period has passed, and if you discover a fault with the item, it is covered by our local warranty. In the event that the manufacturer does not accept the warranty claim, rest assured that we will still accept it under our one-year warranty. We are committed to ensuring your satisfaction and resolving any issues that may arise.

Exclusions from Warranty Coverage:

Please be aware that Dealmonday Warranty does not cover certain types of damage, including liquid damage, intentional damage, damage caused by dropping or mistreatment, damage resulting from unauthorized repair attempts or modifications by yourself or a third party, accidental physical damage (such as cracks or breaks), damage caused by improper use of accessories, normal wear and tear (e.g., scratches on the touchscreen, acceptable battery life depletion), items that have been jailbroken or rooted after sale, and screen burn that develops over time. However, these exclusions do not apply if you have purchased the optional 2-YEAR ACCIDENT & BREAKDOWN PROTECTION.

Postage Fee for Warranty Claims:

Please note that the postage fee for warranty claims is not covered. Any costs associated with shipping the item to us for repair or replacement will be the responsibility of the customer.

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